Product Manager: Digitalisation knowledge content (m/f)

Marignane (13)

Airbus Helicopters Marignane

Airbus is a global leader in aeronautics, space and related services. In 2017, it generated revenues of € 67 billion and employed a workforce of around 130,000. Airbus offers the most comprehensive range of passenger airliners from 100 to more than 600 seats. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as Europe’s number one space enterprise and the world’s second largest space business. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide.

Our people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in our work, we draw on each other's expertise and experience to achieve excellence. Our diversity and teamwork culture propel us to accomplish the extraordinary - on the ground, in the sky and in space.

Description of the job

Airbus Helicopters in Marignane is looking for a Product Manager (m/f) within the area "Digital Transformation & Information Management / Information Management Airbus Helicopters/ Infrastructure Operations IM/ Front Office IM" for the department - Help Desk & Services Monitoring IM"..
With the implementation of Service Now IT Service Management the management of IT knowledge content will become one of our key-elements at Airbus Global support strategy. The target is hereby to secure, that available IM knowledge content is systematically, user-friendly and up to date provided to incentive End users to leverage Self-Service at ITSM portal to a Maximum & deliver the right IT Support documentation for Service Desk

Tasks & accountabilities

Your Main Missions are :

  • Overall responsible for all Airbus Helicopters IT knowledge content, acting as Webmaster focused on knowledge content in close cooperation with technical ITSM team, which is managing technically the platform.
  • Being focal point for all IT knowledge content & IT support documentation for service desk, advising service responsible related to knowledge content, manage documentation quality review & searching for opportunities to optimize all usage
  • Manage the full knowledge management process (creation, update, validation and revision) according to the needs of different population based on various inputs
  • Permanently collecting customers feedback & technical inputs to maximize the portal business value for end users as well as securing up to date content for all IT support actors.
  • Work closely within the AH transnational team & in close contact with Airbus Group knowledge stakeholders to manage global group content & leverage existing knowledge within the Group
  • For external work packages monitor the service delivery with focus on service level, service quality and cost efficiency

For France:
This position will require a security clearance or will require being eligible for clearance by the recognized authorities.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Required skills

You will have the following skills and experience:

  • An experience on Information Systems and/or Project management :3 to 5 years
  • ITSM tooling knowledge ideally focused on self-service features and respective support processes (e.g. Service Now, BMC Remedy)
  • Awareness on ITIL processes and recommendations
  • Experience of technical and conceptional setup of Intranet / Internet content
  • Microsoft Office Products (Word, Excel, PowerPoint, Outlook),
  • Language Skills: fluent in English and advanced in French.

The candidate should demonstrate the new ways behaviours, which are all relevant for this position:

  • service mindedness
  • welcome problems

Very importing is hereby, that the candidate is able to understand and integrate end user expectations and concerns and convert this into Portal Content.
Good communication and coordinations skills are mandatory.

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